What the Second Visit Sounds Like
The first appointment is a fitting. These are what people say once there is a second card to compare it against.
Came in convinced I needed new irons. Turned out four of them had walked half a degree flat and my gap wedge was two degrees strong. Bench work, not a new set, and the ball went where I aimed again.
I have never had a shop hand me a written sheet of my own specs before. Two years later they pulled the card, compared it to the new readings, and showed me exactly what had moved.
Told me my grips had one more season in them and sent me home without charging for anything. I have brought three friends here since, which I assume was the whole idea.
Desmond put me through the launch monitor twice, an hour apart, on purpose, because my numbers drift when I warm up. Nobody else has ever bothered to check that a first swing and a twentieth swing read the same.
Brought in a putter I'd used for eleven years assuming it was fine. Lie angle had opened up almost three degrees from years of being tossed in the trunk. Never would have known without the old card to compare against.
What sold me was Priya explaining bounce in terms of the actual dirt at Hangman Valley instead of reading off a generic chart. My sand game finally makes sense.
I drive over from Coeur d'Alene twice a year for the re-check now. It sounds excessive until you see what a winter in an unheated garage does to a set of grips.
Colton pulled my card from three years ago without me giving him a name, just my old card number off a photo on my phone. That is a level of organization I did not expect from a shop this size.
Went in for a single regrip and left with a printed sheet explaining why my 6-iron and 7-iron were built to different swingweights than the rest of the set. Nobody had ever flagged that in ten years of playing them.